What's included with every CTS3D printer
We dropship too!
Bulk Orders
On-site visits, Kolkata
1 year
Free STL files
1 year
Lifetime on-call support
Free
AMC at just 15%
~50% lower
1-year warranty on all parts
Every part
Each service, in detail
What's included, how it works and what to keep in mind.
1
1-Year Warranty on All Spare Parts
Many printer warranties protect the main electronics for a year but cover wear parts like hotends, beds and belts for only a few months. CTS3D covers every single spare part for the full first year.
What's covered
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Motherboard and display
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Hotend, heated bed, belts and extruder parts
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Every other spare part in your machine
How a claim works
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​Call our support team and describe the issue.​
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We diagnose it with you, on the call or on-site in Kolkata.
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Your replacement part ships anywhere in India within 2–3 business days.
Warranty applies to machines purchased from CTS3D and covers manufacturing defects. See the full warranty terms for exclusions such as physical damage or unauthorised modifications.
2
AMC at Just 15%
An Annual Maintenance Contract keeps your printer protected after the first year. Across India, AMCs typically cost around 30% of the machine's price. Ours costs 15%.
Example on a ₹1,00,000 printer
₹30,000
Typical AMC / year
₹15,000
CTS3D AMC / year
Who it's for
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Print farms and studios that can't afford downtime​
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Schools, labs and institutions with shared machines
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Anyone who wants predictable yearly maintenance costs
Figures above are an illustrative example. Ask us for the exact AMC inclusions and price for your machine.
3
Lifetime Free On-Call Support
No ticket queues and no forum guesswork. Call a CTS3D technician who knows your machine, whether it's your first week or your fifth year.
We can help with
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Unboxing, setup and first prints
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Calibration and slicer settings
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Failed prints, clogs and error messages
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Routine maintenance guidance
Why it matters
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Most issues are solved on the call, with no downtime
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Local team, in your time zone
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Free for life, not just during the warranty
4
Free STL files worth lakhs*
Get a full year of free access to our 3D printing instruction manual database, valued at several lakhs of rupees and available only to CTS3D customers.
Inside the database
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Step-by-step machine setup and operation guides
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Maintenance and part-replacement walkthroughs
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​Material and print-setting references
How to get access
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Buy your printer from CTS3D.
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We share your access with your purchase.
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Use it for a full year from the date of purchase.
5
Free On-Site Visits (Kolkata)
Some problems need hands on the machine. Anywhere across Kolkata, our technicians come to you for free visits and consultation during your first year, with no call-out charges.
A visit can include
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Hardware diagnosis and repairs
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Part replacements under warranty
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Setup, calibration and workspace advice
How to book
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Call support; many issues are fixed right there.
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If not, we schedule a visit at your home, office or lab.
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Outside Kolkata? Visit our Kestopur service center or use phone support.
6
We Dropship Too!
Got bulk orders but not the capital or capacity to stock up? We manufacture your products and ship them directly to your customers, at the lowest prices.
How it works
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Share your product design and order details.
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We manufacture it on our machines.
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We ship it straight to your customer.
Great for
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Online sellers and D2C brands
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Corporate gifting and bulk custom orders
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Businesses testing a product before investing
How CTS3D compares
The same printer can come with very different support depending on who you buy it from.
CTS 3D
1 year on all spare parts
PAN India in 2–3 business days
15% of machine price
Lifetime free on-call support
Free on-site visits for 1 year
Free STL files for 1 year
Bulk dropshipping support
Other Sellers
Warranty on wear parts
Replacement Parts
Annual maintenance
Technical support
Repairs in Kolkata
Samples & References
Selling your products
Often a few months
Varies, can take weeks
~30% of machine price
Tickets and email
Courier the machine out
Find your own
You're on your own